Terms & Conditions

Acceptance of Terms

By accessing this website, submitting an enquiry, requesting a quotation, purchasing a service or engaging Sanlinkin for a project, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or engage our services.

Our Services

Sanlinkin provides technology and digital services that may include, but are not limited to:

The exact scope, features, timelines and deliverables for a project will depend on the proposal, quotation, statement of work, agreement or other written communication applicable to that engagement.

Projects & Deliverables

Project requirements, deliverables and timelines should be agreed upon before development begins. Changes to requirements after approval may affect the estimated timeline and project cost.

• Project timelines are estimates unless a specific written deadline has been agreed.
• Additional functionality outside the agreed scope may be treated as additional work.
• Client approvals and feedback are required to keep projects progressing.
• Delays caused by missing information, approvals, credentials or third-party dependencies may affect delivery schedules.
• Final deliverables may depend on completion of agreed payments and project obligations.

Client Responsibilities

Clients are responsible for providing accurate, complete and timely information required to perform the agreed services.

Depending on the project, this may include:

• Business and project requirements.
• Website content and images.
• Branding materials and logos.
• Required account or hosting information.
• Access credentials where necessary.
• Timely approvals and feedback.
• Legal rights to supplied content and materials.

Pricing & Payments

Pricing for services is generally provided through a quotation, proposal, invoice or other written communication.

• Prices may vary depending on project scope, functionality and technical requirements.
• Applicable taxes or statutory charges may be added where required.
• Payment schedules may vary by project and will be communicated in the applicable quotation or agreement.
• Work may be paused where agreed payments remain outstanding.
• Additional work requested outside the approved scope may incur additional charges.

Any payment, refund, cancellation or milestone conditions specifically agreed in writing for a project will take precedence over general website information.

Intellectual Property

Ownership and usage rights for project-specific deliverables will depend on the applicable agreement, quotation or written arrangement.

Unless otherwise agreed, Sanlinkin retains rights to its pre-existing software, frameworks, libraries, reusable components, development techniques, tools and general know-how.

Clients are responsible for ensuring that content, images, logos, documents, software or other materials supplied to Sanlinkin can legally be used for the intended project.

Third-Party Services

Some projects may depend on third-party platforms, services or providers, including hosting providers, domain registrars, payment gateways, cloud platforms, APIs, analytics services, email providers and software libraries.

Sanlinkin is not responsible for outages, policy changes, pricing changes, security incidents or service interruptions originating from independent third-party providers.

Third-party services may also have their own terms and privacy policies, which clients should review where applicable.

Website Usage

You agree to use the Sanlinkin website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious code, malware or harmful software.
• Interfere with website availability, functionality or security.
• Use the website to distribute unlawful, misleading or fraudulent content.
• Copy or reproduce protected website content without appropriate permission.

Confidentiality

Sanlinkin may receive business, technical or other confidential information while providing services. Such information should be treated appropriately and used only for purposes related to the relevant engagement.

Clients should also protect confidential information shared with them by Sanlinkin, including non-public technical, commercial or project information.

Confidentiality obligations may be further defined in a separate confidentiality or non-disclosure agreement where applicable.

Warranties & Limitations

Sanlinkin will make reasonable efforts to provide services professionally and in accordance with the agreed project scope.

However, technology services can depend on infrastructure, browsers, operating systems, hosting environments, APIs and third-party platforms outside Sanlinkin's direct control.

Sanlinkin does not guarantee that every website, application, integration or software system will operate continuously without interruption or that every third-party environment will remain unchanged.

Any specific warranty or service-level commitment must be expressly agreed in writing.

Termination

A project or service engagement may be terminated according to the terms agreed between Sanlinkin and the client.

Upon termination, outstanding payments for completed work, approved expenses or other agreed obligations may remain payable.

Access to certain services, systems or deliverables may be affected where contractual or payment obligations remain incomplete.

Changes to These Terms

Sanlinkin may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.

Updated terms will be published on this page with a revised "Last updated" date.

Continued use of the website or services after an update may constitute acceptance of the revised terms, subject to applicable law and any separate agreement governing a specific engagement.

Contact Sanlinkin

If you have questions about these Terms & Conditions or need clarification regarding a project or service, please contact Sanlinkin.